Shipping policy

At Go! Go! Adventure Co., we know that when you order gear for your family, you want it to arrive quickly and reliably so you can get ready for your next adventure.

Order Processing

Orders are typically processed within 1–3 business days after purchase.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Please note that processing times may be slightly longer during holidays, promotions, or periods of high order volume.

Shipping Times

Estimated delivery times vary depending on the product and shipping destination, but most orders arrive within 5–10 business days after shipment.

Some items may arrive in separate packages if they are shipped from different warehouse locations.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, we may offer free shipping promotions on qualifying orders.

Tracking Your Order

Once your order ships, tracking details will be sent to the email address used at checkout.

If you do not receive tracking information within a few business days, please contact us at hello@gogoadventureco.com.

Delays in Transit

While we do our best to ensure timely delivery, shipping carriers may occasionally experience delays beyond our control.

This can happen during holidays, severe weather, or high shipping volume periods.

We appreciate your patience if delays occur and recommend allowing extra time during busy seasons.

Incorrect Address Information

Please double-check your shipping address before placing your order.

Go! Go! Adventure Co. is not responsible for delays, lost packages, or delivery issues caused by incorrect address details provided at checkout.

Lost or Damaged Packages

If your package arrives damaged, or if tracking shows delivered but you cannot locate your order, please contact us at hello@gogoadventureco.com within 5 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of damaged packaging or items if applicable

We will review the situation and work with you on the best resolution.

International Shipping

At this time, shipping availability may vary depending on product and destination.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Questions?

For any shipping-related questions, please contact us at hello@gogoadventureco.com and we’ll be happy to help.